Refund Policy

Last Updated: July 2026

At BillZoon, we want you to be completely satisfied with our services. This Refund Policy explains our procedures for refunds and how to request them.

REFUND & CANCELLATION POLICY

All sales of Recharge services are final, and no refund or exchange is permitted. You are solely responsible for ensuring that the mobile number or DTH account for which you purchase a recharge is correct, as well as for any charges resulting from such purchases.

BillZoon is not responsible for any recharge or bill payment made to an incorrect mobile number or DTH account number.

However, if during a transaction performed by you on the Website or Mobile Application, money has been charged to your card or bank account and the recharge is not delivered within 24 hours of completing the transaction, you may notify us by sending an email to our customer support address provided on the Contact Us page.

Please include the following details in your email:

• Mobile Number or DTH Account Number
• Operator Name
• Recharge Amount
• Transaction Date
• Order Number

BillZoon will investigate the matter, and if it is determined that payment was successfully charged to your card or bank account without delivery of the recharge, the amount will be refunded within 72 working hours.

All refunds will be credited back to the original payment method used for the transaction.